We respect your privacy and are committed to protecting your personal information. Here's exactly how we handle your data.
When you interact with Casual Streetwear — whether through our website, WhatsApp, or other channels — we may collect the following types of personal information:
We use the information we collect for the following purposes:
To process your orders, arrange delivery, send shipping confirmations, and handle returns or exchanges. This is the primary reason we collect your personal details, and we cannot fulfil your order without it.
To respond to your enquiries, provide order updates, and offer personalised support via WhatsApp and email. We aim to respond to all messages within 24 hours on business days.
If you opt in, we may send you updates about new drops, exclusive offers, and brand news. You can unsubscribe from marketing communications at any time using the unsubscribe link in any email or by messaging us directly.
To analyse how our website is used, identify technical issues, and improve the browsing experience for all visitors. This analysis is typically conducted using aggregated, anonymised data.
To comply with applicable Australian laws and regulations, including consumer protection, tax, and financial reporting obligations.
We do not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:
We work with trusted third-party providers to operate our business. These include:
We may disclose your information if required to do so by law, court order, or government authority — for example, in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
If Casual Streetwear is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.
Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our site is used.
Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences over time, so you don't have to re-enter information each visit.
You can control and delete cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our website. For more information, visit www.aboutcookies.org.
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
Our security measures include:
Despite these measures, no internet transmission is ever 100% secure. If you suspect your personal information has been compromised, please contact us immediately at the details in Section 11.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Our general retention periods are:
When your data is no longer required, we will securely delete or anonymise it in accordance with our data destruction procedures.
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the details in Section 11. We will respond to all requests within 30 days.
Our website may contain links to third-party websites, including social media platforms (Instagram, TikTok) and payment providers. These links are provided for your convenience only.
We have no control over the content or privacy practices of those third-party sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit. Our Privacy Policy applies only to information collected directly by Casual Streetwear.
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will take steps to remove that information from our systems.
For our Kids' Streetwear collection, orders are intended to be placed by adults (parents or guardians) on behalf of their children. The personal information collected is that of the purchasing adult, not the child.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our website or services after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us. We're real people and we take privacy seriously — you'll hear back from us promptly.
For formal privacy complaints or requests to exercise your rights under the Australian Privacy Act, please include "Privacy Request" in your message subject so we can route it to the appropriate person.
We are committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.